As an Air Ticketing Executive, you will play a crucial role in the travel industry by assisting customers with their flight bookings and ensuring a smooth travel experience.
**Key Responsibilities:**
- **Flight Booking and Reservation:** Handle customer inquiries regarding flight schedules, availability, and fares, ensuring accurate bookings and reservations.
- **Issuing Tickets:** Prepare and issue airline tickets following the booking procedures, ensuring compliance with airline policies.
- **Customer Service:** Provide excellent customer service by addressing customer queries and resolving any issues related to ticketing and travel plans.
- **Payment Processing:** Manage payment transactions efficiently, ensuring that all financial processes related to ticketing are correctly handled.
- **Record Keeping:** Maintain accurate records of all transactions and customer interactions for future reference and compliance.
- **Coordination with Airlines:** Liaise with airlines and travel partners to stay updated on new offers, promotions, and changes in flight schedules.
Required skills and expectations include:
- A minimum educational qualification of 12th grade.
- Strong communication skills in English and local languages to facilitate effective customer interactions.
- Ability to work well in a team and handle diverse customer needs with patience and professionalism.
- Basic computer skills to navigate airline systems and manage bookings effectively.
- A positive attitude and willingness to learn, with a passion for the travel industry and customer service.
This position is ideal for freshers looking to start a career in travel and tourism within a dynamic office environment in Kolkata.