We are looking for an Air Ticketing Associate to join our team in Kolkata. In this role, you will work with customers to help them book air travel. Freshers are welcome to apply, making this a great opportunity for those starting their careers.
**Key Responsibilities:**
- **Book Air Tickets:** Assist customers in selecting and booking flights according to their travel needs, ensuring they have the best options available.
- **Provide Customer Support:** Answer calls and respond to inquiries regarding flight schedules, prices, and policies, ensuring customers feel valued and informed.
- **Process Reservations:** Handle ticketing transactions accurately and efficiently, ensuring that all bookings are entered into the system correctly.
- **Handle Payments:** Manage payment processing for ticket bookings, ensuring all transactions are completed securely and efficiently.
- **Stay Updated on Policies:** Keep informed about airline policies and changes to ensure accurate information is provided to customers.
**Required Skills and Expectations:**
The ideal candidate should be detail-oriented and possess good communication skills. A strong willingness to learn and adapt to new systems is essential. You should be comfortable working in a fast-paced environment and be able to handle customer queries professionally. Basic computer skills are needed to navigate reservation systems effectively. Being a team player and maintaining a positive attitude while assisting customers will help you succeed in this role.