- Key responsibilities:
1. Book and reserve flight tickets for customers: As an Air Ticketing Executive, your primary responsibility will be to assist customers in booking their desired flights and ensuring their reservations are confirmed.
2. Provide information on flight schedules and destination details: You will need to have a good understanding of different airlines, flight schedules, and destination information to provide accurate details to customers.
3. Handle customer inquiries and resolve issues: You will be required to answer customer inquiries regarding ticket prices, availability, refunds, and other related issues while providing excellent customer service.
4. Process payments and issue tickets: As part of your role, you will need to process payments accurately and issue tickets to customers in a timely manner.
5. Maintain records and documentation: Keeping track of bookings, payments, and other important documentation is crucial to ensure smooth operations.
- Required skills and expectations:
1. Good communication skills: Clear and effective communication with customers is necessary to understand their requirements and provide them with accurate information.
2. Basic computer skills: Familiarity with computer systems and software is essential for processing bookings, payments, and generating tickets.
3. Attention to detail: Accuracy in booking flights, processing payments, and maintaining records is crucial to avoid errors.
4. Customer service orientation: A friendly and helpful attitude towards customers is important to ensure a positive experience for them.
5. Ability to work under pressure: Handling multiple bookings and inquiries simultaneously requires the ability to work efficiently under pressure.