Freshers & Experience || Full Time || Air Ticketing Agent

Flyhie Aviation

0 - 1 Years
58 Openings
1.5 - 3.8 Lac/Yr
Posted today
Face-to-Face interview
Deoghar

Key Skills

Air Ticketing Aviation Holiday Packages Hotel Booking Ticket Booking Basic Computer Skills BHM

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Job Description

We are looking for an Air Ticketing Associate who will assist customers in booking flights and managing their travel needs. This is an exciting opportunity for individuals with a passion for travel and excellent customer service skills.

Key Responsibilities:

1. **Flight Booking:** Help customers find the best flight options based on their preferences and budget, ensuring they have a smooth booking experience.

2. **Customer Assistance:** Answer customer inquiries regarding flight schedules, fares, and policies to ensure they have all the information they need.

3. **Ticketing Support:** Process ticket transactions, including issuing and altering tickets as required, while ensuring accuracy and compliance with airline policies.

4. **Problem Resolution:** Address customer complaints and issues related to bookings and travel itineraries, providing timely and effective solutions.

5. **Record Maintenance:** Keep detailed records of all bookings and transactions to ensure proper documentation and easy future reference.

Required Skills and Expectations:

To succeed in this role, candidates should possess strong communication skills and a customer-focused attitude. They need to be detail-oriented and organized, as accuracy is crucial in ticketing. A basic understanding of airline systems and fare calculations is preferred, though not required for entry-level candidates. Proficiency in computers and an eagerness to learn about the travel industry will greatly benefit the right candidate. A positive attitude and a willingness to work as part of a team in a remote setting are essential.