- Handle ticket sales: Responsible for selling airline tickets to customers, ensuring accuracy in booking flights, and providing excellent customer service.
- Process reservations: Assist customers in booking flights, processing reservations, and confirming bookings to secure seats for their preferred travel dates.
- Manage bookings: Monitor and manage flight bookings, making changes or cancellations as needed, and ensuring that customers are informed about any updates to their travel plans.
- Assist with inquiries: Address customer inquiries regarding flight availability, pricing, schedules, and any other concerns they may have related to air travel.
- Coordinate with airlines: Communicate with airline representatives to verify ticket details, resolve booking issues, and coordinate any special requests or accommodations for customers.
- Attention to detail: Ability to accurately input customer information, flight details, and payment information to ensure that bookings are processed correctly.
- Customer service skills: Strong communication skills to interact with customers, address their needs, and provide assistance in a professional and friendly manner.
- Computer proficiency: Knowledge of booking systems, online reservation platforms, and basic computer skills to navigate software programs and process bookings efficiently.
- Time management: Ability to prioritize tasks, work efficiently in a fast-paced environment, and manage multiple bookings simultaneously to meet customer needs.