We are looking for a motivated Air Ticketing Associate to join our team in Kolkata. This entry-level position is ideal for individuals who have completed their 10th grade and are eager to start a career in the travel industry.
Key Responsibilities:
- **Ticket Booking:** Assist customers in booking air tickets by understanding their travel preferences and providing options that suit their needs.
- **Customer Support:** Handle inquiries and resolve issues related to bookings, cancellations, and itinerary changes in a professional manner.
- **Documentation:** Maintain accurate records of customer transactions and ensure all necessary documents are processed and filed correctly.
- **Payment Processing:** Manage payment transactions efficiently and confirm pricing and availability for air travel.
- **Collaboration:** Work closely with team members to ensure smooth operations and enhance customer satisfaction.
Required Skills and Expectations:
Candidates should possess strong communication skills, both verbal and written, to interact effectively with customers. Attention to detail is crucial to ensure accurate ticketing and documentation. Basic computer knowledge is necessary for using booking systems and managing information. A strong customer service orientation is essential, as the role involves assisting clients with their travel plans and addressing any concerns they may have. Candidates should be eager to learn and adapt in a fast-paced environment, demonstrating a positive attitude towards teamwork and customer engagement.