We are seeking a dedicated Air Ticketing Associate in Kolkata, India. This entry-level position is perfect for individuals keen to begin a career in the travel and aviation industry.
Key Responsibilities:
- **Ticket Booking:** Assist customers in booking air tickets by understanding their travel needs and providing suitable options.
- **Reservations Management:** Handle changes or cancellations of reservations, ensuring all customer issues are resolved promptly and accurately.
- **Customer Support:** Offer excellent support to clients by answering inquiries regarding flights, fares, and travel regulations.
- **Documentation:** Prepare and maintain records of ticketing transactions and customer interactions, ensuring all information is accurate.
Required Skills and Expectations:
Candidates should possess strong communication skills to effectively interact with customers and understand their requirements. Attention to detail is crucial, as accuracy in booking and documentation is necessary. Basic computer skills, including familiarity with ticketing software, are essential for successful performance in this role. Applicants must be willing to learn and adapt in a fast-paced work environment. A positive attitude and willingness to assist customers are key traits for success, along with the ability to handle stress and resolve issues effectively. Finally, candidates should demonstrate punctuality and a strong work ethic, as this role will require consistency and reliability.