We are seeking an Air Ticketing Associate to join our team in Bhubaneswar. This entry-level position is ideal for individuals eager to start their career in the travel industry, focusing on ticketing services for airline passengers.
Key Responsibilities:
- **Ticket Booking:** Handle customer requests to book air tickets efficiently, ensuring they receive the best options based on their needs and preferences.
- **Customer Assistance:** Provide excellent service by answering queries related to flight schedules, ticket pricing, and any travel-related concerns that customers may have.
- **Reservation Management:** Manage and update bookings in the system, ensuring all information is accurate and up-to-date to prevent any issues during travel.
- **Payment Processing:** Assist customers with payment procedures, ensuring smooth transactions while adhering to company policies and protocols.
- **Problem Resolution:** Address and resolve any ticketing issues or customer complaints professionally and promptly to maintain high levels of customer satisfaction.
Required Skills and Expectations:
Candidates should have a minimum educational qualification of 10th pass. Strong communication skills, both verbal and written, are essential, as is the ability to work in a team environment. Basic computer knowledge and attention to detail are important for managing bookings accurately. A proactive attitude and willingness to learn will help candidates succeed in this fast-paced role. Overall, adaptability and a customer-focused approach are key for this position.