As an Air Ticketing Agent, your role will involve supporting travelers with their flight bookings and travel-related inquiries. You will work in a busy office environment in Siliguri and will need to handle various customer requests efficiently.
**Key Responsibilities:**
- **Customer Interaction:** You will engage with customers directly to understand their travel needs and provide assistance with flight bookings, changes, and cancellations.
- **Flight Booking:** You will be responsible for using booking systems to issue tickets and make reservations based on customer preferences and availability.
- **Payment Processing:** You will assist customers with payment options and ensure all transactions are handled accurately and securely.
- **Travel Information:** You will provide travelers with important information regarding flights, baggage policies, and any travel restrictions.
- **Problem Resolution:** You will address and resolve any issues or concerns raised by customers related to their bookings or travel plans.
**Required Skills and Expectations:**
- **Communication Skills:** You should have strong verbal and written communication skills to interact effectively with customers.
- **Attention to Detail:** Being detail-oriented is crucial for ensuring accurate ticketing and resolving customer inquiries without errors.
- **Basic Computer Skills:** Familiarity with computers and the ability to use booking software will help you perform your tasks efficiently.
- **Customer Service Orientation:** A friendly and helpful attitude is essential, as you will be the first point of contact for travelers seeking assistance.
- **Team Player:** You should be able to work well with colleagues in a fast-paced environment, supporting one another to deliver excellent service.
This is an exciting opportunity for freshers looking to start their careers in the travel industry.