Key Responsibilities:
1. Ticket Booking: Responsible for booking air tickets for customers based on their preferences and budget.
2. Customer Service: Provide assistance and information to customers regarding flight options, schedules, and any other inquiries.
3. Reservation Management: Handle reservations, cancellations, and changes to existing bookings as per customer requests.
4. Sales: Promote and upsell additional services such as travel insurance, seat upgrades, and in-flight amenities to customers.
5. Documentation: Maintain accurate records of transactions, bookings, and customer information for future reference.
Required Skills and Expectations:
1. Basic Computer Skills: Proficiency in using computer software for ticket booking, reservations, and customer service.
2. Communication Skills: Excellent verbal and written communication skills to assist customers effectively.
3. Attention to Detail: Ability to accurately input and review customer information, flight details, and payment transactions.
4. Problem-Solving Skills: Capability to resolve customer issues and complaints in a professional and timely manner.
5. Quick Learner: Willingness to learn about airline policies, ticketing systems, and industry trends to provide quality service to customers.