Air Ticketing Agent Jobs For Freshers - Kolkata

Flyhie Aviation

0 - 1 Years
88 Openings
3.0 - 4.8 Lac/Yr
Posted today
Face-to-Face interview
Kolkata

Key Skills

Air Ticketing Aviation Holiday Packages Hotel Booking Ticket Booking Basic Computer Skills

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Job Description

As an Air Ticketing Agent, you will play a vital role in assisting customers with their travel plans. Your main focus will be on providing excellent service while helping passengers book their flights and answer any inquiries.

**Key Responsibilities:**

- **Flight Booking:** Handle the reservation and booking of airline tickets for customers, ensuring accuracy in travel dates, times, and passenger information.

- **Customer Support:** Provide timely and professional assistance to customers regarding their ticketing queries and travel-related concerns.

- **Ticket Changes and Cancellations:** Process any changes or cancellations to travel itineraries as per customers' requests, ensuring compliance with airline policies.

- **Payment Processing:** Manage ticket payments and provide receipts to customers while ensuring the security of financial transactions.

- **Documentation:** Maintain accurate records of bookings, cancellations, and customer interactions for follow-up and reference.

- **Information Updates:** Stay informed about airlines, flights, and travel regulations to provide up-to-date information to customers.

**Required Skills and Expectations:**

- Strong communication skills to effectively interact with customers and understand their needs.

- Basic computer skills for processing bookings and managing records.

- Attention to detail to ensure accuracy in ticketing and documentation.

- Problem-solving abilities to handle customer concerns efficiently and calmly.

- A positive attitude and a willingness to learn about the travel industry.

- Must have completed at least the 10th standard and have a readiness to grow within the role.