We are seeking an Air Ticketing Agent to join our team in Kolkata. This role is perfect for individuals with a passion for travel and providing excellent customer service. No previous experience is necessary, making it a great opportunity for freshers.
**Key Responsibilities:**
- **Booking Flights:** Assist customers in selecting and booking flights according to their preferences and travel needs. This includes advising on flight availability and options.
- **Issuing Tickets:** Process and issue air tickets for travel, ensuring that all details are correct and provided to customers in a timely manner.
- **Customer Assistance:** Address customer queries and concerns related to ticketing, fares, and travel itineraries, ensuring a high standard of service.
- **Handling Payments:** Manage payment transactions for air tickets, providing customers with accurate billing and receipt information.
- **Maintaining Records:** Keep accurate records of all ticketing transactions, including customer details and flight schedules, to ensure easy access and reference.
**Required Skills and Expectations:**
- Strong communication skills to effectively interact with customers and colleagues.
- Basic computer knowledge for using ticketing software and processing transactions.
- Excellent organizational skills to manage multiple bookings and customer requests simultaneously.
- Attention to detail to ensure accuracy in ticketing information and transactions.
- A customer-focused attitude, aiming to provide helpful, quick, and friendly service.
An eagerness to learn and adapt in a fast-paced environment will greatly benefit candidates in this role.