As an Air Ticketing Agent, you will play a crucial role in ensuring travelers have a smooth experience booking their flights. This full-time position will be based in Dumdum and is suitable for individuals who have recently graduated or have minimal work experience.
**Key Responsibilities:**
- **Booking Flights:** You will assist customers by booking their air tickets based on their travel needs and preferences, ensuring that they have the best options available.
- **Customer Service:** Providing excellent customer service is vital. You will answer queries and address concerns about flights, schedules, and policies.
- **Processing Payments:** You will handle payment transactions securely and efficiently, ensuring that all bookings are confirmed and invoices are generated correctly.
- **Maintaining Records:** You will keep accurate records of tickets issued and customer interactions, helping to ensure smooth operations and customer follow-up.
- **Staying Updated:** It is essential to stay informed about airline policies, travel regulations, and fare changes to provide the most accurate information to customers.
**Required Skills and Expectations:**
- A minimum educational qualification of a 10th pass is required.
- Strong communication skills, both verbal and written, are essential for interacting effectively with customers and team members.
- Basic computer skills are necessary to operate booking systems and manage customer information efficiently.
- A detail-oriented approach is important for ensuring accuracy in bookings and transactions.
- A friendly, helpful attitude will enhance customer satisfaction and improve their overall experience.