Key Responsibilities:
1. Provide excellent customer service by assisting clients with booking air tickets and resolving any issues related to it.
Explanation: As an Air Ticketing Agent, you will be responsible for ensuring that customers receive professional and efficient service when booking their flights.
2. Handle ticket reservations, cancellations, and changes in itinerary as per the customer's requirements.
Explanation: Your role will involve managing the entire ticket booking process, including making changes to reservations and cancellations as needed by the passengers.
3. Update and maintain accurate records of ticket sales and transactions.
Explanation: Maintaining detailed and up-to-date records of all ticket sales and transactions is crucial to ensure smooth operations and customer satisfaction.
Required Skills and Expectations:
1. Good communication skills to interact effectively with customers and provide necessary information.
2. Basic computer skills to navigate booking systems and update customer details accurately.
3. Ability to work efficiently under pressure and handle multiple tasks simultaneously.
4. Strong attention to detail to ensure accurate ticket bookings and transactions.
5. Willingness to work in a fast-paced environment and adapt to changing customer demands.