- responsible for issuing, changing, and canceling airline tickets for customers: the air ticketing agent will be in charge of handling ticketing transactions for customers, including booking new flights, making changes to existing reservations, and processing ticket cancellations.
- assisting customers with flight information and inquiries: the agent will need to provide customers with accurate and up-to-date information regarding flight schedules, availability, fares, and any other related inquiries.
- ensuring compliance with airline and industry regulations: it is essential for the air ticketing agent to stay informed about airline policies, industry regulations, and best practices to ensure that all ticketing transactions are in compliance with rules and guidelines.
- handling customer complaints and issues: the agent will be responsible for addressing customer complaints, resolving issues related to ticketing transactions, and providing satisfactory solutions to ensure customer satisfaction.
- basic computer skills: the candidate should have basic computer skills to navigate reservation systems, process ticket transactions, and communicate with customers via email or phone.
- strong communication skills: good verbal and written communication skills are essential for effectively interacting with customers, colleagues, and airline representatives.
- attention to detail: the air ticketing agent must pay close attention to detail to accurately process ticket transactions, avoid errors, and ensure customer satisfaction.