We are looking for a motivated and detail-oriented Air Ticketing Agent to join our team in Bhubaneswar. The ideal candidate will assist customers in booking airline tickets and provide excellent service.
**Key Responsibilities:**
- **Customer Assistance:** Help customers with booking and modifying air tickets, ensuring they have a smooth and pleasant experience throughout the process.
- **Ticket Information:** Provide detailed information on flight schedules, prices, and availability to help customers make informed decisions.
- **Problem Resolution:** Address any customer queries or issues related to ticketing, including cancellations and refunds, with a positive attitude.
- **Data Entry:** Accurately input and maintain customer information and booking details in the system to ensure records are up to date.
- **Sales Promotion:** Promote various airline packages and offers to customers, upselling services as needed to meet sales goals.
**Required Skills and Expectations:**
The ideal candidate should have a minimum of 10th-grade education and be comfortable working in an office environment. Candidates with up to one year of experience in customer service or ticketing are preferred but not mandatory. Strong communication skills are essential, along with the ability to handle customer inquiries effectively. Attention to detail is crucial, as the role involves managing bookings accurately. A basic understanding of ticketing software and proficiency in using computers is expected. A positive attitude and willingness to learn are key traits for thriving in this role.