Customer Service: Handle customer inquiries related to flight bookings, cancellations, and changes, providing accurate information and assistance.
Ticket Issuance: Issue tickets for domestic and international flights, ensuring compliance with airline policies and fare rules.
Reservation Management: Manage reservations, including booking, blocking, and reconfirming flights, as well as handling itinerary changes and refunds.
GDS Proficiency: Utilize Global Distribution Systems (GDS) like Amadeus or Sabre to search for and compare airfares, and to manage bookings efficiently.
Coordination with Airlines: Liaise with airlines for fare rules, flight schedules, and special service requests (SSRs) to ensure customer needs are met.
Record Keeping: Maintain accurate records of all bookings and transactions, ensuring data integrity and compliance with company policies.