- book and issue air tickets for customers: as an air ticketing agent, your main responsibility will be to assist customers in booking and issuing air tickets for their travel needs. this involves understanding their requirements, finding suitable flights, and completing the booking process.
- provide excellent customer service: you will be expected to provide exceptional customer service to ensure a positive experience for customers. this includes answering queries, resolving issues, and assisting with any concerns related to air ticketing.
- process payments and handle transactions: you will be responsible for processing payments for the air tickets and handling financial transactions accurately. this requires attention to detail and ensuring all payments are processed securely.
- coordinate with airlines and travel agencies: you will need to communicate with airlines and travel agencies to check availability, confirm bookings, and resolve any discrepancies. effective communication skills will be essential in this aspect of the role.
- ensure compliance with airline policies and regulations: it is important to stay updated on airline policies and regulations to ensure all bookings are made in accordance with the guidelines. this includes understanding fare rules, baggage regulations, and other related policies.
required skills and expectations:
- good communication skills
- attention to detail
- basic computer skills
- ability to work under pressure
- customer service orientation
- knowledge of airline ticketing systems is a plus