We are looking for an enthusiastic Air Ticketing Agent to join our team in Kolkata. This is a full-time position ideal for individuals seeking to start their career in the travel industry.
Key Responsibilities:
- **Booking Flights**: You will assist customers in booking flight tickets by understanding their travel needs and providing suitable options.
- **Customer Service**: Providing excellent service is essential. You will communicate with customers to answer their questions and resolve any issues related to ticketing.
- **Managing Reservations**: You will update and maintain flight reservations in our systems, ensuring accuracy and efficiency.
- **Issuing Tickets**: After the booking is confirmed, you will issue electronic tickets and ensure all necessary information is provided to the customers.
Required Skills and Expectations:
Candidates should have completed their 12th grade and possess strong communication skills. A good understanding of the travel industry is a plus but not mandatory for freshers. You must be detail-oriented and able to work efficiently under pressure. Basic computer skills are necessary, as you will be using various travel booking systems. Being a team player with a positive attitude is essential, as you will collaborate with colleagues to ensure customer satisfaction. Additionally, flexibility to work in a dynamic environment and a commitment to providing exceptional service will help you thrive in this role.