- Greet and assist passengers: Welcome passengers on board, assist with luggage, and help them find their seats.
- Ensure safety of passengers: Demonstrate safety procedures, check seat belts, and oversee emergency protocols during flight.
- Serve food and beverages: Take orders, serve meals and drinks, and cater to any special dietary requirements of passengers.
- Provide customer service: Anticipate and meet passenger needs, address complaints or concerns, and ensure a comfortable flight experience.
- Maintain cabin cleanliness: Keep cabins tidy, restock supplies, and ensure cleanliness and hygiene standards are met.
- Assist during emergencies: Follow protocols in case of emergencies, administer first aid if necessary, and ensure passenger safety at all times.
Required skills and expectations:
- Excellent communication skills to interact effectively with passengers and crew members.
- Ability to remain calm under pressure and handle stressful situations with ease.
- Strong customer service skills to provide a high level of service and meet passenger needs.
- Physical fitness and endurance to stand for long periods, lift heavy objects, and handle emergencies.
- Attention to detail to ensure safety protocols are followed, meals are served accurately, and cabin cleanliness is maintained.