responsible for
• agent recruitment
• agent development
• meet business targets
• customer centricity
key responsibilities:
agent recruitment
• develop various sources of agent hiring & build a team of agent & agent pipe line.
• conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
agent development
• ensure product knowledge by ways of training
• field demonstration (fod’s)
• development of agent prospecting habits, calling habits and work habits.
• work with agent on planning and reviewing of activities and goals.
• identify the training needs of the agent and work with trainers to improve the same
meet business targets
• achievement of monthly, quarterly & yearly business plans.
• improve agent productivity & persist-ency
• ensure companies product mix sales ration and adhere to the business norms.
customer centricity
• be a brand ambassador & a customer champion
• follow co. sales practice to develop deep customer loyalty
• hold periodical customer meet to understand customer pulse & need
• ensure customer queries are responded to satisfactorily as per co. standard.