Accounts Receivable Associate

Individual

This position requires a nightshift 8:30 pm to 3:30 am IST.

This is a contractual position. Payment will be monthly on an ad hoc basis.

ROLE AND RESPONSIBILITIES

Performance is measured against your response and resolution time to tickets/tasks are

handled within standards of 1-4 hour response time to customers and within 24 hour

resolution time of any tasks and tickets.

Ensure maximum customer happiness rating for your tasks and tickets by proactively

reaching out to customers with a phone call to manage expectations when delays are

experienced

Minimize accounts receivable percentage by securing revenue by following up with

customers regarding payment and resolving discrepancies

KEY RESPONSIBILITIES

Your responsibilities include, but are not limited to the following:

Accounts Receivable; ensuring we are up to date with our collections. This involves

contacting clients through emails and phone calls to collect and process payments.

Perform customer welcome calls, complete customer billing profiles, and provide order

shipment updates.

Resolve billing & collections problems by clarifying the customer's complaint; determining

the cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution.

Fulfill customer orders accurately and efficiently

Responding to billing inquiries from customers regarding invoices, billing disputes while

maintaining professionalism and great customer service.

Manage vendor and customer relations to orders

Company Name

2

Prioritizing and managing various deadlines

Any other activities, as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelors degree or higher in required area

Certification in Accounting would be an asset

1-2 years of related accounts receivable experience

Strong collaboration skills: written and verbal communication, stakeholder management.

Experience : 1 - 5 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Accounts Receivable Associate

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India