AREAS OF RESPONSIBILITY (AOR)/KPI SUCCESS INDICATORS
OPERATIONAL EXCELLENCE
- Timely Validation of processed invoices on ERP
- Assuring deep check of invoices before validation
- Tracking of QC errors for monthly QC reporting
- Taking care of accounting norms & following standard check list while checking the invoices
- Ensure accuracy of reasons against rejection/hold
- Client’s query resolution
- Monthly report generation
- Individuals’ error tracking & arranging training sessions
PROCESS EFFICIENCY & EXPECTATIONS
- Keep track of any process/policies/technology changes and align necessary actions
- Follow the policies & procedures/SOP/Checklist - OPERATIONAL EXCELLENCE
- Compliance with the SLA
- Ownership for
- Operations
- TAT adherence
- PROCESS EFFICIENCY & EXPECTATIONS
o Minimal escalations
o Quality Assurance / Accuracy & On time delivery of tasks