Primary Job Responsibilities:
-The individual operates as primary account management contact with customer account
-With a focus to improve economic profitability
-Increase customer loyalty
-Secure retention; and drive value expansion
-Act as trusted partner to existing customers
-Build promoters and achieve targeted retention rate
-Manage and drive development of accounts according to strategic account plan
-Support first line implementation and customer training
-Deliver first line support and technical troubleshooting
-Coordinate order
-Delivery and billing
Major Job Responsibilities:
-Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
-Responsible for implementing and maintaining the effectiveness of the Quality System.
-Responsible for increasing utilization/cartridge usage/Menu expansion.