Outbound Jobs in United States

Apply on Esyconnect.inRole OverviewAs a Customer Support Executive, you will be the voice of Esyconnect.in. Your mission is to bridge the gap between job seekers and employers in Varanasi, ensuring a seamless experience on our portal. You-ll handle inquiries, resolve issues, and help users navigate our platform with ease.Key ResponsibilitiesUser Assistance: Respond to queries from job seekers and employers via phone, email, and chat.Onboarding: Guide new users through the registration and profile-building process on Esyconnect.in.Issue Resolution: Troubleshoot basic technical issues or account discrepancies efficiently.Feedback Loop: Collect user feedback to help our dev team improve the portal's features.Database Management: Maintain accurate records of customer interactions in our CRM.RequirementsCommunication: Fluent in Hindi and English (local dialect knowledge is a plus).Empathy: A patient, customer-first mindset with strong problem-solving skills.Tech-Savvy: Comfortable using web-based portals, Google Workspace, and basic CRM tools.Experience: 0-2 years in customer service (Freshers are welcome!).Apply on Esyconnect.in

Schedule:Full-time preferredEST or PST time zones (flexible)Client Timezone: EST/PST (flexible)This is an exciting opportunity to leverage your sales expertise and language skills in a high-growth startup environment. You'll be conducting outbound sales activities, connecting with gas station owners across America, and playing a crucial role in expanding the customer base. Your multilingual abilities will be a key differentiate or in building relationships, overcoming objections, and closing deals with immigrant business owners who appreciate being served in their native language. This role combines the excitement of startup culture with the satisfaction of helping small business owners transform their operations through innovative technology.ResponsibilitiesConduct engaging outbound sales calls to gas station owners and qualified prospectsUtilize your language skills (Hindi, Punjabi, Gujarati, Urdu) to build authentic connections with immigrant business ownersExplain product features and benefits in a compelling way that overcomes customer objectionsSchedule high-quality product demonstrations for the internal account executive teamManage leads and prospects effectively using Salesforce CRM systemFollow up strategically with prospects throughout the sales pipelineCollaborate closely with internal account executives to ensure smooth handoffs of qualified opportunitiesBuild lasting customer relationships that drive repeat business and referralsRequirementsFluency in Gujarati (essential requirement for success in this role)Proven communication and sales skills with track record of resultsExperience with Salesforce CRM platform preferredAbility to work effectively in EST or PST time zonesFull-time availability and commitment to professional growthCultural sensitivity and ability to connect with diverse immigrant communitiesSelf-motivated with strong organizational and follow-up skillsIndependent Contractor PerksHealth InsurancePermanent work from homeImmediate hiringSteady freelance job

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

We are seeking reliable and detail-oriented professionals with customer service experience to join our team of Customer Support Representatives. The successful candidate will assist customers by answering their questions, using product knowledge and troubleshooting to resolve issues and repair broken components. The ideal candidate is known for their ability to handle complex issues, strong communication skills and positive attitude.Responsibilities:Assist customers in person or by phone, email, or chat about a wide range of questions and problems.Provide customer service to customers.Assist customers with any problems with credit cards.Resolve customer issues, questions, and problems.Answer customer questions and solve customer problems over the phone or in person.Promote excellent customer service through active listening, open communication, and effective problem resolution.Answer, record, and forward all incoming telephone calls; faxes, emails, and correspondence.