Call Coordinator Jobs in India

We're Hiring: Freelance Phone Support Executive MultibhashiGreetings from Multibhashi!We are looking for a professional to handle phone calls for one of our clients. This opportunity is open to freelancers interested in part-time or full-time work.Requirements:- Excellent spoken English with a strong understanding of the American (U.S.) accent.- Ability to understand English spoken by German speakers with a German accent.- Proficiency in Hindi and strong communication skills.- Willingness to work night shifts aligned with U.S. business hours, starting after 8 PM IST.Work Details:- Role: Handle client-related phone calls and communicate effectively.- Work Type: Freelance Part-time / Full-time- Shift: Night shift- Payment: Monthly, based on working hours and agreed responsibilities.Compensation & Availability: The budget is not yet finalized as we are currently identifying suitable candidates to propose to our client. Interested candidates are requested to share their expected monthly compensation for part-time and full-time work, along with their availability and preferred working hours.Interested candidates can connect via DM to discuss further.

Job Title: Service CoordinatorDepartment: Service / OperationsGender: FemaleQualification:Any GraduationExperience: 1-2 years of relevant experience preferredLocation: RavetEmployment Type: Full-timeOn site We are looking for a Service Coordinator to manage communication and coordination between customers, technicians, and team. The candidate will be responsible for handling service requests, scheduling technician visits, following up on pending jobs, addressing customer queries, and ensuring timely completion of service activities.Key Responsibilities Coordinate with technicians and assign service jobs based on customer requirements. Schedule and coordinate technician visits and customer appointments. Handle incoming customer calls and service-related queries. Register customer complaints and coordinate with the concerned technician/team for resolution. Follow up with technicians regarding pending and ongoing service jobs. Keep customers informed about technician visits, job status, and servi ce progress. Coordinate with customers to confirm appointments and service requirements. Take customer feedback after completion of service work. Maintain accurate service records, customer details, complaint records, and follow-up information. Monitor pending service requests and ensure timely closure. Coordinate effectively between customers, technicians, and management. Escalate unresolved customer issues to the appropriate team or management. Perform other service coordination and administrative tasks as required.Required Skills Excellent verbal communication skills. Polite, professional, and customer-friendly telephone manner. Good coordination and follow-up skills. Basic computer knowledge, including MS Office and email. Good problem-solving and multitasking abilities. Ability to handle customer complaints professionally. Ability to manage multiple service requests and follow-ups. Positive attitude and willingness to learn. Ability to work effectively with technicians, customers, and internal teams. Freshers with good communication skills and a willingness to learn are welcome to apply. Candidates with 1-2 years of experience in service coordination, customer support, telecalling, or a similar role will be preferred.

URGENT HIRING: 100% Work From Home Opportunity with Instamart! Remote Bhoomi Consultancy lekar aaya hai ek aur behtareen Work From Home job opportunity freshers aur experienced dono candidates ke liye! Agar aap ghar baithe ek stable process mein kaam karna chahte hain, toh turant apply karein. Job Details & Process:* Role / Process: Instamart Chat Support (90% Chat + 10% Calling)* Location: 100% Work From Home (Pan India)* Salary: 13,000 (Fixed In-Hand)* Batch Starts: Upcoming Monday Work Schedule:* Shift: 8 Hours Rotational Shift + 1 Hour Break* Working Days: 6 Days Working 1 Rotational Week Off* Training: 15 Days Structured Training Provided System / Technical Requirements:* Operating System: Windows 10 Pro* Processor: Intel Core i3 / i5 Processor* RAM: Minimum 8 GB RAM* Stable Internet / Wi-Fi Connection Key Benefits:* 100% Work From Home comfort* Stable process with career growth* Supportive management and training team* Immediate Joining - Limited Seats How to Apply?Interested candidates apna updated resume turant WhatsApp par share karein ya direct update channel join karein:* WhatsApp Contact: +91 7000426326* Direct Updates Channel: https://whatsapp.com/channel/0029VbC1onl6hENwbXlAr01D(Message format: Interested for Instamart WFH along with your resume)#WorkFromHome #WorkFromHomeJobs #RemoteJobs #RemoteWork #WFHIndia #Instamart #SwiggyInstamart #ChatProcess #NonVoiceJobs #VoiceProcess #CustomerSupport #CustomerServiceJobs #BPOJobs #Recruitment #RemoteBhoomi #RemoteBhoomiConsultancy #FresherJobs #FreshersHiring #ExperiencedHiring #ImmediateJoining #JobSearch #HiringNow #UrgentHiring #JobAlert #PartTimeJobs #FullTimeJobs #MadhyaPradeshJobs #MPJobs #BhopalJobs #IndoreJobs #JabalpurJobs #DelhiJobs #NoidaJobs #GurgaonJobs #BangaloreJobs #HyderabadJobs #MumbaiJobs #PuneJobs #JobsInIndia #GharSeKaam

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.

We are seeking a dedicated Receptionist Cum Telecaller to join our team. This remote position is ideal for individuals who are looking to start their career or gain experience in customer service and telecommunication. Currently open 527 postsKey Responsibilities:1. Answering Calls: You will be the first point of contact for clients, providing friendly and efficient responses to inquiries and directing calls to the appropriate departments.2. Telecalling: Engage with potential customers through calls, promoting our services and answering questions, which requires excellent communication skills and a persuasive demeanor.3. Maintaining Records: You will keep track of calls, inquiries, and feedback, ensuring that information is accurately documented for future reference.4. Administrative Support: Assist with various administrative tasks as needed to ensure smooth office operations, including scheduling appointments and managing correspondence.Required Skills and Expectations:The ideal candidate should have strong communication skills and the ability to speak clearly and courteously over the phone. A basic understanding of computer operations is essential, along with good organizational abilities to manage multiple tasks efficiently. Candidates should be self-motivated and able to work independently while maintaining a professional demeanor. This role is suitable for individuals with up to three years of experience, including fresh graduates, who possess a minimum education level of 12th pass. A positive attitude and a willingness to learn are key to succeeding in this position.

Welcome and attend to visitors, customers, candidates, and business associates professionally.Handle incoming calls, transfer calls to the appropriate department, and take messages when required.Maintain the reception area in a clean, organized, and professional manner.Manage visitor records, appointments, and meeting schedules.Handle incoming and outgoing correspondence, emails, and basic office administration.Maintain professional telephone etiquette and a welcoming office environment.B. Telecalling & Customer CommunicationMake outbound calls to prospective customers, garage owners, and business partners.Explain the company's services, mobile application, subscription plans, and business opportunities.Follow up with interested customers and potential business associates.Respond to basic customer queries and direct technical or complex issues to the appropriate team.Maintain accurate records of calls, leads, follow-ups, and customer responses.Encourage prospective customers and garage owners to register with the Pom Pom Auto India platform.

Position: International Voice Process (Healthcare BPO)Experience:Freshers (Primary Hiring Focus)Candidates with 1-3 years of experience may also applyCTC:3.25 LPANight Shift AllowancePerformance IncentivesJob HighlightsImmediate hiring opportunity5-day work weekAttractive salary and performance incentivesTwo-way cab facilityMedical & Life InsuranceUS Night Shift / Rotational ShiftExcellent career growth in the Healthcare BPO industryWorld-class work environmentEligibility Criteria10+2, Diploma (10+3), or Any GraduateMaximum Age: 28 YearsExcellent communication skillsWilling to work in US Night Shift / Rotational ShiftImmediate joiners preferredPost graduates are not eligiblePlease Note:Freshers are currently being hired only for the International Voice Process.Candidates interested in Non-Voice or Semi-Voice roles are not eligible for this hiring drive.BE/B.Tech and Postgraduate candidates are not eligible.Key ResponsibilitiesProcess healthcare claims as per process guidelines.Deliver quality customer support and ensure customer satisfaction.Meet productivity and quality targets.Adhere to company policies and compliance standards.Maintain excellent attendance and punctuality.Collaborate effectively with team members and supervisors.

International Voice Process Executive - Night ShiftCompany: Spancore TechnologyLocation: CoimbatoreJob Type: Full-TimeShift: Night ShiftJob DescriptionSpancore Technology is looking for enthusiastic and customer-focused candidates to join our team as International Voice Process Executives. The role involves communicating with international customers, understanding their queries, providing appropriate solutions, and maintaining excellent customer service standards.ResponsibilitiesHandle inbound and/or outbound calls with international customers.Communicate professionally and clearly in English.Understand customer requirements and resolve queries effectively.Maintain accurate customer and call records.Follow company policies, processes, and quality standards.Achieve assigned performance and customer service targets.Coordinate with internal teams whenever required.RequirementsGood spoken English and communication skills.Basic computer knowledge.Customer-service-oriented attitude.Willingness to work night shifts.Freshers and experienced candidates can apply.Ability to work as part of a team and meet performance targets.Job DetailsPosition: International Voice Process ExecutiveCompany: Spancore TechnologyLocation: CoimbatoreShift: Night ShiftJob Type: Full-TimeExperience: Freshers / ExperiencedIndustry: BPO / Customer Support

Customer Support Executive:Handle customer calls, queries, and complaints professionally.Provide accurate information and resolve customer issues.Maintain customer records and update details in the system.Coordinate with internal teams when required.Ensure good customer satisfaction and timely follow-up.Good communication skills and basic computer knowledge required.

Key ResponsibilitiesCoordinate sales activities and provide administrative support to the sales team.Prepare quotations, proposals, sales reports, and customer presentations.Process customer orders and ensure timely delivery coordination.Maintain and update customer databases, sales records, and CRM systems.Handle customer inquiries, follow up on leads, and assist in resolving customer concerns.Coordinate with logistics, production, finance, and customer service teams to ensure seamless order fulfillment.Track sales targets, prepare periodic MIS reports, and support performance analysis.Schedule meetings, client visits, and sales-related events.Monitor order status and provide regular updates to customers and management.

We are seeking a dedicated Customer Support Executive to join our team in Bangalore. This role is ideal for individuals who are passionate about helping customers and providing exceptional service.nnKey Responsibilities:nn- Assist Customers: You will be the first point of contact for customer inquiries, providing them with accurate information and solutions.n- Handle Complaints: Address customer complaints and issues promptly, ensuring their concerns are resolved to their satisfaction.n- Maintain Records: Keep detailed records of customer interactions and transactions to help improve service quality.n- Support Team Efforts: Collaborate with team members to enhance the overall customer experience and contribute to team goals.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to articulate information clearly to customers. A problem-solving attitude is crucial for effectively handling inquiries and complaints. Attention to detail is important in maintaining accurate records of customer interactions. We welcome applicants with 0-5 years of experience, including fresh graduates who have completed their 12th grade. A willingness to work full-time from the office is expected, and a commitment to providing outstanding customer service is essential. The ideal candidate should demonstrate empathy, patience, and a proactive approach to resolving customer issues.

We are looking for a dedicated Customer Support Executive to join our team. This is a full-time work-from-home position located in Delhi NCR, ideal for freshers who have completed their 12th grade.The primary responsibilities include:- Responding to Customer Inquiries: You will address customer questions and concerns through various communication channels, ensuring timely and satisfactory responses.- Providing Product Information: You will help customers understand our products and services, guiding them to make informed choices based on their needs.- Maintaining Customer Records: You will keep accurate records of customer interactions, ensuring information is up-to-date and accessible for future reference.- Assisting with Problem Resolution: You will work closely with customers to identify issues and find solutions, aiming for a positive customer experience.Candidates should possess strong communication skills in both written and verbal forms. A friendly demeanor and a passion for helping others are essential. The ability to work independently and manage time effectively in a home environment is crucial for success in this role. Basic computer skills and familiarity with customer service software will be beneficial. We expect you to be proactive in learning about our products and to stay patient and professional while assisting customers. If you are eager to start your career in customer service, we encourage you to apply!

Candidates should be from near by location.Candidates must have knowledge about Advance Excel & how to create dash board.Candidates have knowledge about calendar management travel management record management coordination with employees.Preparing PPT give Presentation.must have good communication can join immediate basis.

Key ResponsibilitiesCustomer Assistance: Handle inbound and outbound calls, emails, live chats, or ticketing queries from customers in a professional and timely manner.Issue Resolution: Diagnose and troubleshoot customer issues, provide accurate product or service information, and offer practical solutions.Escalation Management: Coordinate with internal departments (technical support, sales, logistics, or quality assurance) to escalate complex issues and follow up until resolved.Ticket & Data Maintenance: Maintain detailed, up-to-date logs of customer interactions, feedback, and ticket statuses in the CRM or support system.Feedback Collection: Gather customer feedback and insights to share with operational teams for process and product improvement.Relationship Building: Build trust and strong relationships with customers through clear, empathetic, and effective communication.

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred

BPO Voice Process - Job DescriptionA BPO voice process involves communicating with customers over the phone to resolve their queries, provide information, and assist with their requests.Key ResponsibilitiesHandle inbound and/or outbound customer calls.Understand customer issues and provide appropriate solutions.Provide information about products, services, orders, or accounts.Handle customer complaints professionally.Maintain accurate customer records after each call.Follow company scripts, policies, and procedures.Meet call quality, productivity, and customer satisfaction targets.Escalate complex issues to the appropriate department.Skills RequiredGood spoken English and communication skills.Clear pronunciation and confidence while speaking.Good listening and problem-solving skills.Basic computer knowledge.Patience and a customer-friendly attitude.Ability to work under pressure and meet targets.

BPO Voice Process - Day ShiftLocation: Coimbatore, Tamil NaduJob Type: Full-TimeProcess: Voice Process / Customer SupportShift: Day ShiftJob DescriptionWe are hiring candidates for a BPO Voice Process role in Coimbatore. The position involves handling customer calls, understanding customer requirements, resolving queries, and providing professional customer support.ResponsibilitiesHandle inbound and outbound customer calls.Understand and resolve customer queries.Provide accurate information about products and services.Maintain proper customer records.Follow company processes and quality standards.Achieve assigned performance and productivity targets.RequirementsGood communication skills.Basic computer knowledge.Ability to communicate confidently over the phone.Freshers and experienced candidates can apply.Willingness to work in a day shift.Location: CoimbatoreShift: Day ShiftExperience: Freshers & ExperiencedEmployment Type: Full-Time