Call Center Technology Jobs in India

We are looking for a Computer Operator based in Surat, who will support our team by performing various tasks on computers. The ideal candidate should be a female with 1 to 2 years of experience in similar roles and must have completed at least their 12th grade education. This is a full-time position that requires working from the office.**Key Responsibilities:**- **Data Entry:** Accurately input various types of data into computer systems, ensuring that all information is correct and complete.- **File Management:** Organize and maintain electronic files, making it easy to retrieve important documents when needed.- **Technical Support:** Assist colleagues with basic computer-related issues, helping to troubleshoot problems and ensure smooth operations.- **Report Generation:** Create and update reports using software programs, providing necessary information to management and team members.- **Communication:** Respond to emails and internal messages promptly, facilitating good communication within the team.**Required Skills and Expectations:**The candidate must have strong computer skills, particularly in using various software applications like Microsoft Office. Basic knowledge of hardware and software systems is also essential. Good communication skills are necessary for effective interaction with coworkers. The ability to manage tasks under pressure and pay close attention to detail will be important. Finally, candidates should be reliable, punctual, and capable of working independently as well as part of a team.

Key Responsibilities:Engage with potential customersUnderstand customer needs and convert leads into salesHandle objections with confidence and professionalismEnsure a smooth and professional customer experienceContribute to a collaborative, goal-oriented sales environmentYour voice is your superpower use it to make an impact!

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.Key Responsibilities;Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.Monitor performance (conversion, reachability, and customer satisfaction).Provide coaching, feedback, and motivation to team members.Ensure 100% compliance with process and reporting requirements.Coordinate with Quality, Training, and Management teams for smooth operations.Handle escalations and ensure timely resolution.What Were Looking For;Minimum 2 years of experience in a call center as a Team LeaderStrong communication & leadership skills.Goal-oriented with a problem-solving mindset.Familiarity with Microsoft Excel and reporting practices.What We Offer;Attractive salary + performance incentives.Growth opportunities within the organization.A supportive and professional work environment.Recognition programs and employee engagement activities.

Call-Center Executive/BPO (Remote, India) About Company: Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. https://yellowcalls.in/About the RoleAs a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.Only candidates with Outbound Telesales Cold Calling / Warm Calling Location: Gurugram, Haryana (Hybrid/On-site) Position/Employment type: Remote - Shift Timings: 9:30 to 6:30 Pm & 6:30 to 3:30 Am Salary: 14.000-17.000 Rs Net/month Experience: 1+ years in BPO, call center Key Responsibilities: Make Outbound Calls to potential customers to promote and sell products/services and make feedback. Calls Understand customer needs and offer suitable products/services Follow scripts and sales techniques to persuade customersFollow up with interested prospects to close sales Introduce the company's products or services to customers clearly and persuasively Understand and explain the key features, benefits, and pricing of the product or service being offered. Record and Maintain Customer Data Requirements: Languages: English, Hindi both fluent; Multilingual abilities to support diverse customer demographics are preferable. High school diploma or equivalent; bachelors degree preferred. 12 years of experience in a BPO, call center, or customer service environment. Strong verbal and written communication with excellent active listening ability. Customer-centric attitude with empathy, patience, and adaptability. Effective problem-solving, multitasking, and time management skillsWhat We Offer: Competitive salary with performance bonuses 28 paid vacation daysGrowth in an international, collaborative team Internet costs compensation

Exciting Job Opportunity-IDfy- Verification Analyst Marol, Andheri Work from OfficeWe have a fantastic opening at IDfy for the role of Verification Analyst, specializing in KYC (Know Your Customer) and AML (Anti-Money Laundering) solutions.Details:Job Title: Verification AnalystJob Role: KYC Verification (Blended Process - 70% calls 30% Verification)Location: Marol, Andheri (Work from Office)Working Days: 6 days a weekEligibility: Any Graduation, HSc with a minimum of 1 year of experienceSkills Required:CommunicationCallingResponsibilities:Engage in effective communication with candidates.Conduct follow-up calls with the designated Point of Contact (POC) to facilitate verification closure.Perform primary source verification of specified antecedents.Join our dynamic team as a KYC Specialist and contribute to the seamless verification process.Apply your skills in calling, communication, and calling to ensure the accuracy and efficiency of verifications.The role involves engaging with merchants, conducting follow-up calls, and performing primary source verification tasks.Play a vital role in ensuring the integrity of our verification processes.

We are searching for an engaged Telecaller to boost sales by reaching out to current and possible clients. To this end, the Telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a Telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable Telecaller will suggest ways in which clients' feedback can be utilized to improve our services.Telecaller Responsibilities:Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of offers to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.Telecaller Requirements:High school diploma or equivalent.Prior experience as a Telecaller or similar.Completion of a sales-related training program is preferred.Computer literate.Exposure to diverse viewpoints, cultural norms, and experiences.Superb verbal communication.Ability to switch your communication style on a whim.Superb interpersonal, research, and record-keeping skills.Capacity to receive critique without internalizing it.

Description:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

**Hiring for Travel Sales Consultant for US based travel processmust have 1 year + experience in any International Sales Process (Voice) HandlingSales Calls from US Customers. Follow ups with customers and clients for existing reservations. Sell / cross sell travel related services(Flights, Hotel, Car, Travel Insurance , Packages etc)Skills required* Candidates with other UG Qualification with excellent communication skills can also apply* Should be flexible working in night shifts* Candidate with/ without backlogs can apply* Candidates in and around Kolkata are preferred.Benefits Fixed Sunday off Salary on 1st of every month. Huge incentives up to 1 lakh Referral Bonus up toRs.15,000/- (for experienced people only) PF benefits