In-time Placement Service

Lucknow, Uttar Pradesh

Essential Job Functions1.) 1+ Year of experience in field of IT hardware (Servers + Desktops + Network)2.) Must have Diploma/degree in Engg field3.) Should have worked in organization of our size/type4.) Certification in - Microsoft / hardware / OEM shall be added benefits5.) Should have knowledge on OS (Microsoft / Redhat)6.) Should know English / Hindi / Gujarati language7.) Should be able to travel by own vehicle to Rajkot / Baroda / Ahmedabad and Surat8.) Banking knowledge is essential from IT perspective

1) Address user tickets regarding hardware, software, and networking2) Troubleshooting desktop hardware and software-related issues.3) Installation & configuration of network Printer & Scanner & troubleshoot the issue of the printer.4) Troubleshooting laptop with installation and configuration of the laptop.5) Walk customers through installing applications and computer peripherals6) Follow up with clients to ensure their systems are functional7) Hands-on experience with any types of Windows OS like Windows 10 & troubleshoot the OS issue.8) Ability to perform remote troubleshooting and provide clear instructions9) Working knowledge of office products and computer peripherals, like printers and scanners10) Knowledge of popular operating systems, software applications, and remote connection systems11) Knowledge of network security practices and handle any anti-virus.12) Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.13) Support using Active Directory to create or delete accounts, password resets, clean up14) Microsoft Active Directory Users and Computers, OU structure understanding15) Good written and verbal communication skills, excellent interpersonal skills.16) Ability to perform operation in domain environment i.e joining of the system in domain 17) Hands-on experience on Windows Server platform support: 2008, 2008R2, 2012, 2012R2, 2016, 201918) Skils of OS installation & any MS-Office, Outlook Configuration, Office 36519) Able to handle issues independently and suggest/implement a services improvement plan.20) Understanding of Drivers/Patches/Tools downloading from OEM website, Backup and Restore knowledge21) Handle customer complaints and resolving issues like no connectivity, slow browsing the internet, mail send and receive problem22) Hands-on experience on Servers physically.23) Able to communicate with vendor, customer & users as well.24) Good communication (both verbal and written) skills.