Guru Kripa Consultant

Hariyala, Kheda

As an Airline Customer Service Representative, your role will be to assist customers with various needs related to their travel. You will be the first point of contact for passengers, making their travel experience smooth and enjoyable.**Key Responsibilities:**- **Address Customer Inquiries:** You will answer questions about flight schedules, ticket prices, and other travel-related information, ensuring customers receive accurate and helpful responses.- **Assist with Booking:** Provide support to customers needing assistance with booking tickets, making changes, or canceling their flights, ensuring they understand the process.- **Handle Complaints:** Listen to and resolve customer complaints effectively, working to turn a negative experience into a positive one.- **Provide Flight Information:** Give real-time updates on flight statuses, including delays and cancellations, ensuring customers stay informed.- **Maintain Knowledge of Airline Policies:** Stay updated on airline rules and regulations to provide correct information and resolve issues effectively.**Required Skills and Expectations:**- Strong Communication Skills: You should be able to communicate clearly and professionally, both verbally and in writing, to engage with customers.- Customer-Oriented Attitude: A commitment to understanding and meeting customer needs is essential for ensuring satisfaction.- Problem-Solving Abilities: You must be able to think quickly to resolve issues and provide solutions to customer concerns.- Team Player: Collaborating effectively with colleagues is crucial in a busy customer service environment.- Basic Computer Skills: Familiarity with computers and basic software applications is necessary for processing bookings and data efficiently. This position is full-time and requires you to work from the office in the Delhi NCR area. Ideal for freshers who have completed at least their 10th grade, this role offers an excellent opportunity to start your career in the airline industry.

Training 3 month after date of Issuing later, during the Training period salary credited per month( no issues) some amount deducted from salary.