Career Directions Ltd

Kenya

Duties and Responsibilities:( SERVICE CENTRE MANAGER)1. Receive items for repair from the customer, make the necessary recordings which involves opening of the job card following Service Centre standards of operation.2. Allocate the brought item to a technician to find out the fault after which you ensure that the customer is informed of the fault and the corresponding charges.3. Ensure that a daily operational report is made and it should capture information regarding; how many items were collected, how many were repaired and by which technicians. This report should be prepared and submitted to the General Manager on a daily basis.4. Call customers to inform them to collect their repaired items and ensure that they are given happy calls so as to find out if their repaired items are working properly.5. You will answer phone calls from customers/clients and deal with their comments, questions and complaints.6. Ensure that Service Centre reception is clean and unauthorized staff members are not allowed in.7. Ensure that when a customer is collecting his/her item after repair, the job card is used to identify and confirm the item and the customer signs on it.8. It will be your responsibility after the customer has collected his/her repaired item, to close the job card and file it following the system in place.9. Check the availability of spare parts and make an order using the LG computerized parts order system on a weekly basis.10. Ensure that customers are updated on the status of their items which are still in our custody.11. You will manage petty cash usage and you must account for its use.12. Ensure that you perform on all KPIs which will be given to you when you join.