Ayan Consultancy

Baramunda, Bhubaneswar

A Customer Care Executive is responsible for handling customer queries, resolving complaints, and providing information about products and services. Their primary goal is to ensure customer satisfaction and maintain a positive relationship between the company and its clients.1. Customer Support2. Issue Resolution3. Sales and Retention4. Data Management & Reporting5. Adherence to Policies

A Solar Panel Installer is responsible for installing, maintaining, and repairing solar energy systems, including solar panels, inverters, and other related equipment. The role involves working at various locations, ensuring the safe and efficient setup of solar power systems for residential, commercial, and industrial projects1.Explain system operations and maintenance to customers2.May require travel to different installation sites.3.Knowledge of electrical systems, wiring, and circuit installations.4.Work closely with electricians, engineers, and project managers.5.Explain system operations and maintenance to customers.6.Provide basic troubleshooting guidance for users.7.Diagnose and repair faulty solar components when needed.

Key responsibilities: Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically. Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo-related issues. Handling collection/repo-related customer service issues/escalations. Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level needs to be tracked & reviewed. Flow rates to the next BKT need to be restricted on the location you are handling. Remove the non-performing FOs, recruit a fresh team and train as and when required. CRM queries need to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at the field level. Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field. HHT 100% utilization and report to be submitted to ACM / RCM regularly. HHT not working need to be informed to the IT team for need of support

Housekeeping staff will be responsible to clean and maintain cleanliness in and around the industry.Team work

1. Understand the requirement of client2. Design the job description3. Share the JD in job portals and different social media platform4. Source relevant CVs from different sources5. Screen the profiles after taking Interview and finally send the shortlisted profiles to our esteemed client.6. Keep a regular follow up with the client regarding those candidates who have been send for interview.7. Collect our consultation fees from either client and if client is not paying then the charges has to be collected from candidates8. Maintain relation with the existing client so that if in case candidate leaves the company then we can immediately replace candidate

Should have good command in excel and other computer basics. Prepare POCoordinate with team and share quotations

- Identify potential prospects- Understand the requirement- Make cold calls- Fix appointments to showcase products/services- Prepare quotation by coordinating with the team- Ensure proper installation and delivery of products/services- Follow ups with existing client

- Understand the clients requirement as well as the deadlines- Proper planning and execution of the scheduled work along with team- Mobilizing the team as per requirement - Ensuring quality during and after completion of work- Responsible to capture the photos of work completed and share the details with back end team

we are hiring for Java Developer. Must have adequate experience in Java

Must have knowledge in HT & LT lineShould be prominent with switch gear and cabling

Urgent Requirement for Tally Operator. Must Be Prominent with Tally

Delivery Boy Transfer Goods from Areas of Production to Personal Homes and Businesses.