Job Responsibilities: Greeting guests on arrival. Undertaking front desk service duties. Administering check-in and check-outs. Assigning rooms and issuing keys. Delivering mail and messages. Processing guest payments and managing bills. Coordinating with porters, concierge, kitchen staff, and housekeeping. Acting as a central source of information for guests during their stay. Processing food and beverage requests. Resolving problems and dealing with conflict or tension with disappointed guests. Coordinating third-party services such as tour guides, taxis, airport transfers, and rental cars