2coms

Beckbagan, Kolkata

Job Title: Talent Acquisition Specialist We are looking for a Talent Acquisition Specialist to join our Human Resources department and oversee our full-cycle recruiting.Talent Acquisition responsibilities include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events. To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hires.Ultimately, you will create strong talent pipelines for our companys current and future hiring needs.Work Location: GurgaonWork From OfficeShift: Rotational ShiftWeek Off: 5 days working (2 days rotational week off)Qualification: Graduate/ Post GraduateExperience: Minimum 1 Year Relevant Experience is mandatory. RequirementsQualification: Graduate/ Post GraduateResponsibilities Coordinate with hiring managers to identify staffing needs Determine selection criteria Source potential candidates through online channels (e.g. social platforms and professional networks) Plan interview and selection procedures, including screening calls, assessments and in-person interviews Assess candidate information, including resumes and contact details, using our Applicant Tracking System Design job descriptions and interview questions that reflect each positions requirements Lead employer branding initiatives Organize and attend job fairs and recruitment events Forecast quarterly and annual hiring needs by department Foster long-term relationships with past applicants and potential candidatesBenefitsOpportunity to move laterally within the organization, through IJP for various other roles and business units which exist.IndustryHuman ResourcesEmployment TypeFull-timeEdit job description

Company Name : Tech Mahindra Role: Customer Support Associate Voice(Technical)Work Location: NoidaWork From OfficeAs a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.Build meaningful relationship through consultative questioning to ensure added value for the customer.Handling calls from customers requiring assistance on billing doubts and clarification.Provide a tailored resolution on all calls applicable based on client needs.Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.The associate needs to follow the support security policies & high Call quality requirements while handling customer queries.Capable to find its own solutions in a Knowledge base adhering to company policies and procedures.Adhere to schedules (break and attendance)Goal Oriented.Guide customers on communication devices technical issues based on provided guidelines.RequirementsQualification: Any Under Graduate/ Graduate/ Post Graduate For Minimum 6 months experience in International voice process is mandatory.Work Location: NoidaWork From OfficeJob RoleVoice/Chat ProcessInbound Calls/Chat Solving Customer Quires Shift: Rotational Shift (24*7)Week Off: 5 days working (2 days rotational week off)BenefitsCtc: Upto 4.10 LPA + Incentive + Allowances