X-Ray Job Vacancies in Ahmedabad

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Job Role: Field Support EngineerWork Location: Bihar & JharkhandDepartment: OperationsMinimum Educational Qualification: B.Tech in Electronics & Communication/ Electrical /MechanicalExperience Required: 3-5 Years

Designation Designer AssociateDesign Consultant Role & Responsibility As a Designer the responsibilities will range from client front end, brief understanding and design development of projects which includesfrom conceptualization to floor plan 2d detailed working drawings and 3d designs also to coordinate with internal team and executionfrom concept to installation stages, Visit site for inspection , You will be managing the complete project lifecycle - from conceptualization to delivery, Preparing detailed BOQ, 2d working drawings,3 designs and assisting customer in material selection as per the stated budget , To revise the BOQ in case of any changes mentioned or requested by the client, the designer should also update any of such changes wrtbudget or design to CSO and other stake holder through a formal channel of communication , The Design Consultant is expected to make visits to the site at WIP stage as and when required , Resolve customer complaints by coordinating with site supervisors & workshop, At the stage of site walk through the designer is expected to visit and handover the site along with team to the customer .Skills You have strong verbal and written English & Regional communication skills, ability to convey complex ideas effectively and efficiently. You have minimum 2 years experience in residential interior design. You have strong understanding and demonstrated aptitude of design principles. You should have extreme attention to detail and no-compromise attitude towards quality. You have excellent knowledge of Sketch up, V-ray and rendering.Qualifications: Bachelors/Diploma in Architecture OR Diploma/B.Sc. in Interior Designing

As a Designer the responsibilities will range from client front end, brief understanding and design development of projects which includes from conceptualization to floor plan 2d detailed working drawings and 3d designs also to coordinate with internal team and execution from concept to installation stages, Visit site for inspection , You will be managing the complete project lifecycle - from conceptualization to delivery, Preparing detailed BOQ, 2d working drawings,3 designs and assisting customer in material selection as per the stated budget , To revise the BOQ in case of any changes mentioned or requested by the client, the designer should also update any of such changes wrt budget or design to CSO and other stake holder through a formal channel of communication , The Design Consultant is expected to make visits to the site at WIP stage as and when required , Resolve customer complaints by coordinating with site supervisors & workshop, At the stage of site walk through the designer is expected to visit and handover the site along with team to the customer . You have strong verbal and written English & Regional communication skills, ability to convey complex ideas effectively and efficiently.