• WFM (Aspect, Verint), Linux, Windows W2K12, DB (Oracle), SSL/TLS
• Platform Dev Ops engineer working on a team that will implement a Back Office Workforce system.
Multiple interfaces to systems of record and a workforce ...
A pleasing personality with professional, positive, service oriented attitude.
Proficient in using MS Office applications (MS-word, Excel)
Good Evaluating/Analytical skills and ability to demonstrate reasons for a change.
Self-motivated and ...
Job with Team Leader, Trainer, Quality Analyst in Navi Mumbai
location - Turbhe
min. 6 Months to 1 Year Experience Compulsory in Inbound Call Center
below Positions- Qa (quality Analyst) /qtl(quality Team Leader)
Company: Client of Capricorn HR Consultancy, Leading International BPO
Experience: Relevant experience in respective positions
Real Time Analysts
Key Skills : bpo executive,customer care executive,customer support executive,customer services,inbound calls...
Profile: Mission Control Analyst WFM - Teleperformance
Description: profile requires the candidate to be a master in time management and discipline rules based on company policy & business requirements and is capable to drive results carry out his/h...
Key Skills : mission control analyst,business analyst
1. Handling a team of 5 to 7 team leads
2. Operational Management: Managing the floor, adherence to schedule.
3. Knowledge of Work Force Management
4. Analyze past volume and staffing patterns and plan staffing based on the forecast provided by th...
Main Job Tasks and Responsibilities -
- Maintaining daily record of manpower availability on floors
- Preparing Roisters
- Maintaining daily record of Shrinkage, breaks and Leaves
- Highlighting Call landing patterns for effective Training and Te...
You Will Get Involved In A Broad Range Of The Genesys Applications Including Inbound/Outbound Voice, Multi-Media, Open-Media, Gvp And Wfm.
-Key Genesys Skills:
-Genesys Framework, Routing And Reporting
-Genesys Info Mart And Interactive Insi...
Key Skills : o genesys framework,routing and reporting,o sip and gvp,o outbound solution,o genesys wfm,o softphone applications,o third party integration using...
Company: - International Bpo
post:-scheduling and Forecasting Analyst - Wfm
location: - Indore
salary: -up to 3.5 L.p.a
jd:- Candidate Should Be Graduate with 2 + Years of Experience in Bpo Into Scheduling , Forecasting , Billing , Manpower , Pl...
Key Skills : scheduling analyst,forecasting analyst,customer care executive,tech support executive,client relationship executive,scheduling...
Hiring for WFM: work force management.
Eligibility: Graduates/undergraduate with 3 year experience in WFM(Work force management) & 1 year exp in real time analyst.
Also required: knowledge of WFM tools:IX,blue pumpkin,avaya,CMS will be an a...