VOIP Job Vacancies in Noida

We are looking for Experienced Telecom Solutions Sales staff who has great and successful experience in selling to Enterprise and BPOs with over 50 application users of UCaaS, Dialer,SIP Trunking for international dial.

JOB DESCRIPTIONTech Support engineer_Sprinkler ProcessDesignation: Tech support LeadDepartment:Customer SupportJob Type: Full-timeExperience : 1yrWhat Youll Be Doing Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps Improves client references by writing and maintaining documentation. Participates in client training programs by identifying learning issues. Accommodates client disabilities by recommending techniques. Improves system performance by identifying problems; recommending changes. Ensure customer inquiries are responded to within established timeframes andcustomer care & technical support service levels are achieved. Solve basic common customer problems in real-time. If required via remote accessto the clients system. Live Customer interaction for resolving the product problems Data communication/networking troubleshooting Identifying Ozonetel product problems and escalating it to the next level if it iscomplex. Production critical issues need to escalate to the next level. Resolve incidents in a timely manner as per SLAs. Provide guidance, assistance, and mentoring support to junior team members. Keep a track of pending issues at the individual level & share periodic updates tocustomers.Skills and Qualifications: Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.). Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills. Must have knowledge of Microsoft Windows & Linux Operating systems Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL). Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions. Proven call centre support exp