UK Shift Fresher Jobs in Chennai

1. Excellent verbal and written communication in English is must2. Should have basic knowledge on ITIL process and international Client handling over the phone and email3. Meet established service level metrics for call response, technical support and customer service4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution6. Follow and complete IT Service desk opening and closing checklists7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(Its an optional) to troubleshoot and resolve end-users laptops, desktops.10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner11. Candidates should be open to work in 24*7 shifts environment

Experience: 0 to 2 yearsQualification: Any graduate / under graduate / diploma holders.Skills:Note 1: Good Communication Skills with neutral accentNote 2: Immediate joinees are preferred Note 3: Willing to Work at Night Shifts.Facilities: Doorstep Pick-up and Drop available, 6 days working Performance Appraisal - Twice a year Performance Appraisal - Twice a year Opportunity to do MBA while working in HCL , Career Progression Programs