Ticketing Supervisor 12th Pass Fresher Jobs in Hyderabad

Job TitleAirport Ground StaffDepartmentAirport Operations / Passenger Services / Ground HandlingLocationHyderabadJob SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 20,000 - 28,000 per month- Experienced (2-5 years): 30,000 - 45,000 per month- Senior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

As an Airport Ticketing Executive, you will play a crucial role in ensuring smooth ticketing operations at the airport. Your main responsibilities will include:- Ticket Sales: Assist passengers in purchasing tickets for their desired destinations, providing them with accurate information about flight options and pricing.- Booking Management: Manage and modify flight bookings as per passenger requests, including cancellations, exchanges, and reissuing tickets to ensure customer satisfaction.- Customer Service: Provide exceptional customer service by addressing passenger inquiries and resolving issues related to ticketing, travel schedules, and baggage.- Check-In Assistance: Help passengers with the check-in process, ensuring they have the necessary documentation and guiding them through the procedure to enhance their travel experience.- Coordination with Airlines: Collaborate with various airline representatives to ensure timely and accurate responses to passenger queries and to stay updated on flight schedules.- Documentation Handling: Maintain accurate records of ticket sales and passenger details, ensuring compliance with airline policies and regulations for auditing purposes.To succeed in this role, candidates should have strong communication skills and a customer-focused attitude. Basic knowledge of ticketing systems or travel itineraries is preferred but not necessary for entry-level positions. Candidates must be detail-oriented and possess good organizational skills to manage multiple tasks efficiently. A positive disposition and the ability to work well in a fast-paced environment are also essential. Being a team player who can cooperate effectively with colleagues is crucial for success in this position.

Ground handling staff are responsible for performing various tasks to ensure the smooth functioning of airport operations. Some of the key responsibilities of ground handling staff include:1. Assisting passengers during the check-in and boarding process.2. Handling luggage and cargo safely and efficiently.3. Marshalling aircraft to and from parking positions.4. Providing customer service and assistance to passengers.5. Ensuring compliance with safety and security procedures.6. Coordinating with airline staff and other airport personnel.