Telecom Specialist Jobs

This role manages offshore Revenue Assurance, Fraud, and Payments operations in India, ensuring effective day-to-day delivery and team leadership across locations. It supports multiple markets, drives cross-functional collaboration, and plays a key role in system and process improvements, including the transition to a full MVNO model.Key Responsibilities:Oversee Revenue Assurance controls and processes, including management and resolution of billing issues with MNOs, roaming sponsors, and interconnect partnersLead Fraud Monitoring and Management activities, including escalation and handling of major fraud incidentsDeliver Revenue Assurance and Fraud initiatives in line with business objectives and agreed roadmapsAct as a key stakeholder in cross-functional issue resolution, influencing outcomes through effective collaboration and negotiationCoordinate support and maintenance of Revenue Assurance and Fraud Management systems, including supplier engagementIdentify process and system weaknesses and lead the implementation of improvementsEnsure quality and accuracy of team outputs prior to senior stakeholder consumptionServe as the primary escalation point and main internal and external contact for the team Build and maintain strong relationships across finance, network, IT, operations, marketing, pricing, and customer service teamsProduce KPI reporting and routine management information for senior leadershipManage team workload, shift rotas, and absencesLead performance management, including reviews, development planning, and team engagementProvide coaching, mentoring, and knowledge sharing through regular 1:1s and team sessionsQualificationsDegree in a STEM discipline preferred but not essentialExtensive experience in telecommunications, ideally within an MNO or MVNO environment, with deep domain knowledgeStrong understanding of Revenue Assurance, interconnect billing, and telecoms fraud; payments fraud knowledge is advantageousProven analytical capability with the ability to interpret and communicate complex dataWorking knowledge of SQL and relational databases desirableProficient in Microsoft Office applicationsStrong written and verbal communication skills, with confidence engaging senior stakeholders in a multinational environmentProven ability to lead and motivate teams across multiple locationsHigh attention to detail with a proactive approach to problem-solvingComfortable operating in a fast-paced, high-growth environment with incomplete informationWell-organised, reliable, and able to manage competing priorities effectivelyDemonstrates initiative and a commitment to improving ways of working

1. TELECOM API SPECIALIST (URGENT)Hiring: Twilio/Vonage expert to solve NZ/EU OTP delivery issuesPay: $5/hr + 0.5% equity bonus if fixed in 5 daysSkills Needed: Experience unblocking carrier SMS filters (proof required) Worked with SMPP/HTTP fallback for OTP systems Can diagnose Twilio/Vonage logs in under 1 hourTask: Resolve Vodafone NZs SMS blocking within 48h Document solution for 5 additional countriesReply With: Screenshot of a past carrier filtering fix Availability to start immediatelyThis is remote work

Outbound CallsCandidates Fluent in English will be considered.Good communication skillsShift : Morning (Fixed Shift)Time: 6:30 am - 3:00 pm/7:00am -3:30pmABOUT COMPANY: We are an International BPO working for Australian Captive Energy Process.#BENEFITS:Yearly BonusHigh IncentivesAttendance BonusOn time SalaryQUALIFICATIONS:High School Diploma or Equivalent.Graduate*FRESHERS...