Telecaller Cum Computer Operator Job Vacancies in Nashik

Key ResponsibilitiesMake outbound calls to potential customers and clients.Handle inbound customer inquiries professionally and efficiently.Explain company products, services, and offers to customers.Generate and qualify leads for sales and business development teams.Follow up with prospective and existing customers.Maintain accurate records of calls, customer interactions, and follow-up activities.Achieve daily, weekly, and monthly calling targets.Address customer concerns and escalate issues when required.Update customer information in CRM or database systems.

Key ResponsibilitiesData Entry: Type, update, and organize daily operational records, invoices, and reports in Excel or company software. Daily Operations: Run scheduled software reports, process daily backup files, and keep digital folders organized. System Monitoring: Check computer screens and basic system programs to ensure smoothly running operations without errors. Office Hardware Handling: Operate and maintain printers, scanners, and desktop computers; fix minor issues like paper jams.Administrative Support: Send and reply to official emails, print/scan documents, and assist staff with basic computer needs.

Here is a highly practical, ready-to-use job description for a dual-responsibility role: Computer Operator & Telecaller - Customer Support Department. This profile is perfectly optimized for companies requiring a blend of swift data entry, digital logging, and direct customer tele-communication.Job Title: Computer Operator & Telecaller - Customer Support Dept.Job OverviewWe are looking for a reliable, fast-working, and polite Computer Operator & Telecaller to join our Customer Support team. This is a hybrid desk role where you will divide your time between interacting directly with customers over the phone and executing accurate data entry operations. Your main objective will be to handle incoming service calls, resolve basic customer inquiries, and immediately log all communication, orders, and grievances into our company databases. The ideal candidate has excellent typing speed, a clear speaking voice, and a highly organized approach to handling records.Key Responsibilities1. Telecalling & Customer SupportInbound Call Management: Answer incoming customer calls promptly and professionally, address routine queries regarding product features, delivery status, or billing.Outbound Communication: Make follow-up calls to customers to share order updates, confirm delivery dates, collect feedback, or remind them of payment timelines.Grievance Handling: Listen patiently to customer complaints, provide immediate basic solutions, or accurately route complex technical issues to senior managers.2. Computer Operations & Data ManagementAccurate Data Entry: Input customer registrations, sales inquiries, service tickets, and feedback logs into the company CRM or MS Excel spreadsheets daily.Record Cleanliness: Regularly audit, update, and maintain the digital customer database, ensuring phone numbers, email addresses, and company details are error-free.Document Generation: Draft basic official emails, prepare customer support summary letters, and generate routine daily or weekly call performance reports for management.