Technical Support Team Manager Jobs

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services)Location: Hyderabad, IndiaShift: US Shifts (Night Shift)Workweek: 5 days per week (Weekends Off)Job Overview:We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market.Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.Skills & Qualifications: Experience: Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills:o Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony).o Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies.o Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls.o Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure.o Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE).o Hands-on experience with server and network management, including Linux/Unix-based systems.o Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills:o Excellent communication skills, both verbal and written.o Strong problem-solving abilities and analytical thinking.o Ability to manage high-pressure situations and prioritize tasks effectively.o Proven leadership skills with the ability to motivate and manage a team.o Customer-focused mindset with a dedication to delivering exceptional service. Education:o Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Masters degree is a plus.Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage.akhil@vitelglobal.com, 9573584606

Onsite job opportunity- We are looking for a high-performing Sales Head. The successful candidate will meet our customer acquisition and revenue growth objectives. - Sales Head's responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer trends. Responsibilities :- Develop and execute strategic plan to achieve sales targets and expand our customer base for our BPO products like Customer Engagement Services, Data Processing, Data entry, Inbound and Outbound Call Center - Build and maintain strong, long-lasting customer relationships - Own and hit/exceed annual sales targets within assigned territory and accounts- Preparing short-term and long-term sales plan towards reaching the assigned goals - Consistently achieve revenue targets in line with team/organizational objectives- Partner with customers to understand their business needs and objectives - Reporting on forces that shift tactical budgets and strategic direction of account - Conversion of leads received through various marketing channels Requirements : - Proven sales experience, meeting or exceeding targets - Solid experience in Business Process Outsourcing (BPO) Sales for Inbound and Outbound Call centers, Customer Engagement Services, Data Processing, Data Entry and other related products - Previous experience as a sales Head or sales manager in BPO industry - Ability to communicate, present and influence all levels of the organization, including executive and C-level Experience Requirement - 5+ years of experience in Inside Sales / Outbound Sales / Business Development - Experience in BFSI or EdTech is an added advantage. Language Requirement - Should know 3-4 Languages - English and Hindi is a Must - Kannada, Tamil, Telugu, Bengali, Marathi is preferable

We are looking for 05 Technical Support Engineer Posts in Jaipur, Rajasthan, Kota, Rajasthan, Ajmer, Rajasthan, Chittorgarh, Rajasthan, Nagpur, Maharashtra, Technical Coordinator, Technical Support Engineer, Technical Support Team Manager, Technical Support Team Leader, with deep knowledge in Networking, Desktop Support, Service Desk, Technical Analysis, Software Support, Technical Coordinator, Technical Support Engineer, Technical Support Team Manager, Technical Support Team Leader and Required Educational Qualification is : B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Sc ; Call for more information,

Technical Support Executive with 0-3 years of experience. Candidate should have knowledge of eMail writing, troubleshooting, basic excel and good communication skills.Qualification - Any Graduate; preference to B.TechJob Location - Hauz Khas, New DelhiWFO/6 daysJob Types: Full-time, Regular / PermanentSalary: 20,000.00 - 35,000.00 per month