Technical Support Executive Female Graduate Jobs in Bhubaneswar

Provide technical support for CCTV cameras, DVRs/NVRs, monitors, and related networking equipmentDiagnose and resolve hardware, software, and connectivity issues (on-site or remotely)Assist with installation, configuration, testing, and commissioning of CCTV systems

We are looking for 10 Senior Technical Support Executive Posts in Bangalore, Hyderabad, Visakhapatnam, Bhubaneswar, andrapradesh, telangana, odisha, Karakka Chowk, Ajmer, with deep knowledge in Advanced troubleshooting, network diagnostics, root cause analysis, software debugging, hardware maintenance, system administration, database management, cloud computing, cybersecurity principles, Linux/Unix administration, Windows Server administration, virtualization technologies, scripting (Python, Bash), SQL queries, API integration, VPN configuration, firewall management, disaster recovery, data backup strategies, software development lifecycle, customer relationship management, technical documentation, ITIL framework, project management, team leadership, cross-functional collaboration, performance monitoring, log analysis, remote desktop support, ticketing systems (Jira, Zendesk), communication skills, active listening, conflict resolution, time management, stress management, mentoring, training, public speaking, presentation skills, quality assurance, risk assessment, vendor management, service level agreements, change management, incident response, network security, web server technologies, mobile device management, enterprise applications, automation tools, problem-solving, analytical thinking, critical thinking, decision-making, attention to detail, adaptability, continuous learning, customer advocacy. and Required Educational Qualification is : B.Com, B.E, B.Tech, Any Master Degree

Installation: Installing CCTV systems, cameras, DVRs, and other equipment Troubleshooting: Identifying and fixing faults in the system's hardware or software Maintenance: Performing routine servicing and maintenance Testing: Ensuring the system is working properly by conducting full tests Documentation: Completing paperwork and service sheets Safety: Maintaining health and safety standards Customer education: Teaching customers how to use their equipment properly Project planning: Working with the sales team to analyze customer needs and produce project plans Knowledge base: Developing content for the knowledge base Returned products: Inspecting, testing, and troubleshooting returned products .

Position Overview:The Ed Tech ERP and LMS Support Executive is a vital member of the customer support team, responsible for providing technical assistance and guidance to educational institutions and end-users utilizing the ERP (Enterprise Resource Planning) solutions and LMS. This role involves troubleshooting, resolving issues, and ensuring that clients receive the necessary support to maximize the value of their ERP systems.Key Responsibilities:1. Customer Assistance: Provide timely and effective technical support to educational institutions and end-users through various channels, including phone, email, chat, and remote desktop assistance.2. Issue Resolution: Diagnose and resolve technical problems, system errors, and user inquiries related to the ERP system. Escalate complex issues to higher levels of support as needed.3. Documentation: Maintain detailed records of customer interactions, issues, and solutions in a CRM (Customer Relationship Management) system, ensuring accurate and up-to-date documentation.4. Training: Assist clients and end-users in understanding the features and functionalities of the ERP system, offering guidance and training as necessary.5. Problem Analysis: Analyze recurring technical issues and work with the development and QA teams to identify root causes and implement permanent solutions.6. Updates and Upgrades: Assist clients in updating or upgrading their ERP systems to the latest versions, ensuring a seamless transition and minimal disruption.7. Feedback Collection: Collect feedback from clients regarding their experiences with the ERP system and report it to the product development team for continuous improvement.8. Quality Assurance: Conduct quality assurance checks to ensure that resolved issues meet the necessary standards and client expectations.9. Knowledge Sharing: Contribute to the creation and maintenance of a knowledge base, including FAQs and troubleshooting guides, to empower clients to resolve common issues in

Tele calling requires patience, persuasiveness, and persistence. It's also important to have excellent communication and typing skills, alongside the ability to perform in an office setting. Most importantly, tele calling is all about building repeat business through good customer relations.

Roles & Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Following up with clients to ensure the problem is resolved. Testing and evaluating new technologies.Male candidates preferableQualification: MCA/ BCA/ BTECH- IT /BSC- ITMMust have own bike and laptopType: Fresher/ ExperienceLocation: Bhubaneswar