Technical Services Job Vacancies in Bhopal

We are looking for a Customer Handling Executive to join our team in Bhopal. This is an entry-level position ideal for freshers or individuals with up to 2 years of experience, specifically designed for those who enjoy working with people and solving customer issues. In this role, you will be responsible for managing customer inquiries, providing timely information regarding our services, and ensuring customer satisfaction. Key Responsibilities: - Responding to Inquiries: Handle incoming customer calls, emails, or messages with professionalism and patience. Understand their needs and provide appropriate solutions.- Problem Solving: Identify and resolve customer issues or complaints effectively. Collaborate with other departments when necessary to ensure timely resolution.- Maintaining Records: Keep accurate records of customer interactions in the database. This includes tracking inquiries, feedback, and follow-up actions to ensure consistent communication.- Providing Information: Educate customers about our products and services. Offer detailed information to help them make informed decisions while also promoting relevant services that may benefit them.Required Skills and Expectations: Candidates should have excellent communication skills in both English and Hindi, coupled with a friendly and approachable demeanor. Strong problem-solving abilities and a positive attitude toward addressing customer concerns are essential. Attention to detail is critical, and a willingness to learn and grow within the role will be beneficial. As a Customer Handling Executive, you must be committed to enhancing customer experience through effective service and support.

- Job Title : Sales & Service Engg.- Medical Devices- Exp. Required: 1 2 Years- CTC : 1.80,000.00-3,60,000.00 LPA (70% fixed+30% Variable)- Location :- Delhi, Mumbai, Bhopal, Chandigarh, Hyderabad, Bangalore- No. of opening: 1Roles and Responsibilities :1. Working for Exclusive equipment product promotion and frequent dealer and customer visits toenhance the market.2. Perform the product demonstration, Installation and application support as well as sales follows up withregional wise BDEs.3. Working with regional wise BDEs for the product launch by understanding the market needs, potentialand the competitors product4. Attending the regional wise National conference for product launching and shows for the market.5. Reaching(and if possible exceeding) monthly, quarterly and annual sales targets6. Ensuring the product installation and customer satisfaction at every time, Build relationship with thedealer and customer7. Providing product sales, troubleshooting and maintenance training to the dealer staff members andbasic troubleshooting and maintenance training to the product user.8. Keeping detailed records of all the customer contacts, product sales and service history.9. Working with division to ensure the ease of product usage and to identify the user challenges, if any10. Communicating with division to get the solution for the product complaints from the customer andidentifying the product failure for better quality improvement.11. Constantly monitoring the sales stock and service spare parts inventoryRequirements:- Diploma/Degree Biomedical.- Well-organised and responsible with an aptitude in problem solving- Good team-work skills and interpersonal skills- Should be sincere, honest and hardworking