-Revising and establishing a company's quality procedures, standards and specifications;
-Reviewing customer requirements and making sure they are met;
-Working with purchasing staff to establish quality requirements from external suppliers;
1.Team management, service delivery management, handling escalated technical issues.
2.Working closely with SME,QA and client servicing team .
3.Designing, documentation and enforcement of service delivery at technical level related to areas like...
Manage team and ensure quality audit target are met.
Support and guide his subordinates on the process.
Highlight process gaps.
Plan and execute the call calibration sessions.
Help maintain best call libraries and ensu...