Software Support Fresher Jobs in Gurgaon

Join our dynamic IT team and play a vital role in supporting the technology needs of students, faculty, and staff at top US-Based Universities. As an IT Helpdesk Support Agent, youll be the first point of contact for resolving technical issues, ensuring seamless access to academic resources, and empowering our campus community to leverage technology for learning, teaching, and research.Key ResponsibilitiesFirst-Line Support:Provide timely, courteous, and effective technical assistance via phone, email, chat, walk-ins, and ticketing systems (e.g., ServiceNow, Jira).Troubleshoot hardware (laptops, desktops, printers, peripherals), software (OS, Office 365, LMS), network (Wi-Fi, VPN), and account (email, SSO) issues.Academic Technology Support:Assist with learning tools (Canvas, Blackboard, Zoom), lecture-capture systems, classroom AV equipment, and specialized academic software.Guide users on accessing online libraries, research databases, and university portals.Account & Access Management:Reset passwords, manage multi-factor authentication (MFA), and resolve account lockouts for student/faculty/staff systems (e.g., Active Directory, Azure AD).Educate users on security best practices (phishing, data protection).Hardware Setup & Maintenance:Configure university-owned devices (laptops, tablets).Perform basic repairs, coordinate advanced repairs with vendors, and manage loaner equipment.Documentation & Knowledge Sharing:Document solutions in the knowledge base for recurring issues.Contribute to user guides and FAQs for common campus tech tools.Campus-Specific Systems:Support university applications (student information systems, housing portals, campus card systems).Assist with event tech (conferences, graduations) and lab/reservation systems.Collaboration:Escalate complex issues to Tier 2/3 teams or specialized units (Networking, Infosec).Partner with academic departments and administrative offices on tech needs.QualificationsRequired:High school diploma or equivalent; current enrollment in a degree program (if student role).1+ years of IT support experience (or equivalent technical coursework/certifications).Proficiency in:Windows/macOS troubleshooting.Microsoft 365 Suite (Outlook, Teams, OneDrive).Basic network concepts (TCP/IP, DNS, Wi-Fi).Exceptional customer service, communication (written/verbal), and problem-solving skills.Ability to explain technical concepts to non-technical users.Patience and adaptability in a diverse, fast-paced academic environment.Preferred:Associates/Bachelors degree in IT, Computer Science, or related field.Experience in higher education IT support.Knowledge of:Learning Management Systems (e.g., Canvas, Moodle).ITIL fundamentals or ticketing systems (ServiceNow, Zendesk).Mobile device management (MDM) and endpoint security tools.Certifications: CompTIA A+, Microsoft 365 Fundamentals, ITILv4.Working EnvironmentOn-campus role with potential for hybrid/remote support (specify if applicable).Flexible hours, including evenings/weekends during peak academic periods (e.g., orientation, finals).Fast-paced, collaborative setting with interactions across diverse university groups.Why Join Us?Contribute directly to student success and faculty innovation.Access to professional development, tuition benefits, and tech training.Collaborative culture within a mission-driven academic community.To Apply:Submit your resume and cover letter. Highlight your experience in customer-centric technical support and interest in higher education.Job Type: Full-timePay: 22,000.00 - 25,000.00 per monthWork Location: In personExpected Start Date: 21/07/2025

Fresher Software Support EngineerHiring Company : CapgeminiJob Location: Kolkata/ Bangalore / Mumbai / Hyderabad / ChennaiSalary: 25KDail HR ( Timing 10 AM to 5 PM )Evision Technoserve (ISO 9001-2015) Fresher Hiring.

Urgent Hiring Application Support EngineerCompany : AccentureSalary : 25KDail HR Recruiter from10 AM to 5 PMEvision Technoserve (ISO 9001-2015) Hiring Fresher

Job descriptionIT Sales Intern will be responsible to build, connect and establish relationships with clients, thus converting them into potential leads.Scope of Work:Conduct research to identify new market & client needs where the revenue could be generated.Regular interaction and follow-ups with potential clients from lead generation to conversion.Responsible for pre-sales which includes Demonstration of the Products via Digital Media.Grow revenue base by identifying and closing new business without territory restrictions.Create and Manage Network of AssociatesGenerate leads via Cold Calls / Emails / SMS and record & maintain client data.Represent the company at the highest level to clients, peer organization & business associates.Responsible for the identification of leads, opportunities, and meeting growth targets.Develop and maintain relationships with new & existing clients/ customers.Identify additional requirements of the clients where our company services could fit in.Maintain a professional and courteous manner with all the prospective accredited business/associates.Self-motivated performer in an individual capacity.Making technical presentations and demonstrating how a product will meet client needsProvide technical support for customers to support pre-sales and post-sales processes.Accurately and truthfully explain all the benefits of associating with PinnacleWorks.Desired Skill Set:Proficiency in the English language (both written and spoken).Strong Analytical & problem-solving skills.Good at Negotiating and closing sales by agreeing on terms and conditionsGood understanding of the Technology / IT sector.Technical Background would be an added advantage.Open to TravelAbility to prioritize and meet deadlines.IT operations/sales experience will be an added advangageInterested applicants connect

Hiring Companies: TCS, Infosys, Capgemni, Accenture, HCL, Oracle IT MNC.Hiring Fresher's: BE-B-Tech, BCA, Bsc, BBA, B.Com, Diploma.Salary Offered: 2.8 LPA to 3.5 LPAYour Job Profiles:1. System Network Engineer.2. System Analyst.Job Location: BangaloreDail HR ( Timing 10 AM to 5 PM )Evision Technoserve (ISO 9001-2015) Fresher Hiring