Design: Design the platform to fit business requirementsConfigure: Configure the platform to fit business requirementsDevelop: Develop baseline and custom applicationsTroubleshoot: Troubleshoot and resolve issues in ServiceNow applications and integrationsImplement: Implement baseline and custom applicationsManage: Manage the platform to ensure stabilityWrite code: Write clean, efficient, and maintainable codeReview code: Review code and perform quality control checksDebug: Debug and fix technical problemsTest: Produce and run test cases to guarantee software qualityDocument: Document code and application functionality