Responsibilities and Duties1. Determine clients requirement for travel and advise itineraries based on best routes and cost.2. Make and confirm reservations using GDS.3. Notifies clients of travel dates, baggage limits, special requests like meals, wheelchair bassinet etc., visa requirements, and other relevant information.4. Interpret fare rules and advise fare rules and conditions to clients.5. Collects payments, relevant documentation, tickets for travel.6. Advise schedule changes to clients in timely manner.7. Follow internal workflows using CRM and mid-office applications.8. Make follow-ups and convince clients.9. Be professional, and positive in handling clients.Competencies Requirement:1. Required minimum of two years of experience as a Travel Consultant2. Knowledge of Indian Regional language will be an added advantage.3. Must be proficient in GDS & Knowledge of International Fares.4. Must know how to use NDC.5. Must be computer literate, familiarity with Microsoft Office or Google Docs6. Should be familiar with any CRM.7. Must have good communication skills and Customer Service skills.8. Willingness and ability to learn.9. Graduate in any discipline10. IATA Qualification or Equivalent along with Industry Experience.
Travel Consultant duties and responsibilitiesResearch, explore and study different travel destination optionsResearch destination and travel prices, customs, weather conditions, reviews etc.Research and study clients specifications and wishesSuggest suitable travel options that best suite clients' needsPlan and organize travelsBook tickets, reserve accommodation, organize rental transportationInform clients and provide useful travel material such as guides, maps and event programsCollect deposits and balancesOffer and promote different services and offeringsKeep learning about latest industry trendsAttend webinars, conferences and other educational programsBuild and maintain relationships with clientsTrack KPIs and prepare KPI reports