Our company is searching for experienced candidates for the position of printer repair and laptop repair technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Responsibilities for printer technicianSupport other IT equipment during the low volume of printer/copier issuesInstallation, service, testing, and troubleshooting of all hardware and software programs for the customer on-site and in the fieldTroubleshoot computer hardware issues, operating systems, and antivirus and software issuesInvestigate and resolve trouble tickets quickly and efficiently providing root cause analysis as requiredRespond to, evaluate and prioritize incoming support requests, maintain SLAs, and document support requests in the ticketing system (ServiceNow)Perform installation and configuration of workstations, printers, cable distribution systems, and other related equipment as applicableExcellent hardware diagnosing and repair skills, including disassembly and re-assembly of productsExperience in network design, installation, and maintenanceExcellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customersThe ability to complete training classes, personal study, and certification exams as assignedQualifications for printer technicianHigh School diploma or equivalent and 2-4+ year's printer/copier service or industry-related experience