Job Title: Telecaller - BPO CollectionsProcess: Stashfin & Bajaj FinservJob Description:We are hiring Telecallers for our BPO Collections process associated with Stashfin and Bajaj Finserv. The role involves contacting customers to follow up on outstanding payments, providing payment-related information, and ensuring timely resolution while maintaining a professional and customer-centric approach.Key Responsibilities:Make outbound calls to customers regarding loan repayments and overdue accountsFollow up on pending payments and negotiate repayment timelines as per company guidelinesUpdate customer records accurately in the systemMaintain a professional and courteous tone during all customer interactionsAchieve daily and monthly collection targetsWorking Hours:9:30 AM to 6:30 PMTraining Details:Training Duration: 3 daysTraining Timings: 11:00 AM to 4:00 PMSalary Details:Freshers 10k to 15k depends on InterviewExperienced depends on last Salary Salary will be credited on the 8th of every monthEligibility Criteria:Both freshers and experienced candidates can applyGood communication skillsBasic knowledge of tele calling or collections is an added advantage
Good Communication Skills Basic ComputerPayment CollectionCollections RecoveryDebt Recovery
Make outbound calls to customers for payment reminders and recoveryFollow up on overdue payments and outstanding duesExplain payment options, due dates, and penalties clearly to customersMaintain daily call records, follow-ups, and payment statusHandle customer objections and negotiate payment commitmentsEscalate difficult cases to the team leader or managerEnsure compliance with company policies and recovery guidelinesAchieve daily/weekly/monthly collection targets
English Delivery ExcellenceRoute PlanningBike RiderCustomer SupportPayment Collection
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