Communication Skills Verbal and WrittenActive ListeningClear and Concise Explanations. Problem-SolvingAnalytical ThinkingMethodical TroubleshootingLogical Reasoning. Customer ServicePatienceEmpathyProfessionalismDe-escalation Techniques. Time ManagementMultitaskingPrioritizationTicket Management. Technical AptitudeQuick LearningAdaptability to New TechnologiesResourcefulness.
Active Listening Excellent Verbal and Written CommunicationCustomer Service OrientationProblem-solvingEmpathyPatienceTime ManagementMultitaskingComputer ProficiencyData Entry AccuracyAdaptabilityTeamworkStress Managementand Positive Attitude.